Zend Core is the leading production quality PHP 5 stack - certified, enhanced and supported by Zend.

Zend Network is the Maintenance and Support technology which takes care of your PHP environment - insuring that your high-quality, secure and reliable Zend Core you start with stays that way!

Zend Network offers subscription based enhanced levels of support for Zend Core.

Zend Network Silver Support
Silver level Maintenance provides key security updates, both manually and via the Zend Core Updater. PHP “mini” level releases (e.g., PHP 5.2.0 to PHP 5.2.1) are provided to insure that your environment is kept current with PHP bug fixes and other updates.
PHP security updates are provided for one year after the release of a new version of Zend Core giving you a reliable environment that you can depend on.
Silver support also provides you with unlimited Web-based Support Tickets - response within 2 business days.

Zend Network Gold and Platinum Support
Zend also provides the ability to upgrade to premium levels of phone-based Support from normal business hours, up to 24x7 availability. For more information, contact Zend Sales.

In addition, all users who download Zend Core and register for the Zend Network receive 1 free web based support ticket to assist with installation related issues only.

Why Do You need Zend Core Support?

• How much time do you spend today on compiling PHP, integrating the different components, upgrading PHP versions, applying security fixes?
• Is your production PHP environment up to date with the latest security patches, critical bug fixes, latest PECL extension, matching external libraries and other software components?
• Can you afford application down-time?

Zend Core and Zend Network Support subscription allows you to concentrate on your business and leverage Zend’s expertise to take care of your PHP environment.

By working with customers, partners and the PHP community, Zend identifies the updates needed for security and other issues important to the reliability of your PHP environment. Zend will create updates for Zend core that can be automatically downloaded to your server using Zend Network technology. This insures that the reliable, production quality Zend Core stays that way. This is combined with Support services that give customers the peace of mind that they need.

PHP Security Exploits

Zend will provide updates to fix PHP security exploits to all subscription customers. Fixes for Remote exploits (exploits that can be utilized externally) will be provided within 72 hours.  Fixes for Local exploits (exploits that can be utilized by malicious code running on the server) will be provided within 1 week.

Critical Bugs Fixes

Zend will provide updates to fix other critical bugs that can affect the stability and reliability of the PHP environment to Gold and Platinum subscriptions customers.

Customer Requested PHP Fixes

Platinum subscription customers can request a fix for a specific PHP bug be expedited. Zend will work with the open source community to help diagnose the problem and get a fix committed to the PHP code base. Once the fix is created it will be treated as a Critical Bug Fix for delivery purposes.

PHP Maintenance Releases

Zend will provide updates for PHP maintenance releases (for example 5.2.3 to 5.2.4) to all subscription customers. PHP Maintenance releases are backward compatible with previous releases and contain all security and bug fixes plus other small changes to the PHP code base.

PHP “Back port” period

This is the period of time that that Zend will deliver fixes for security exploits to older versions of Zend Core. This allows customers to migrate to newer major versions of PHP on their own time table.

Zend Support

Zend will provide web based and phone support per the table above depending on the subscription level of the customer.